Give the person the following information: You'll see a warning that you're about to change the person's sign-in information. If you don't see the option, you don't have permissions to change a user's name and primary email address. Instead, sign in to the GoDaddy / partner's management console to set the primary alias.Īlso, you'll only see this option if you're a global admin. Open a new Incognito window in Chrome and try to login to SimplerQMS through our Web Interface.You won't see this option to Set as Primary if you purchased Microsoft 365 from GoDaddy or another Partner service that provides a management console.

Remember, the change you’re making has no effect on your business mailbox.ħ. The only purpose of creating it is to associate it with your personal Microsoft account.ĥ. Click Make primary next to the new email addressĦ. Click Remove next to the old email address Choose “ Create a new email address and add it as an alias” and choose a unique email address. This page should look like this screenshot. Click Your Info in the top menu and then scroll down to Account Info and click Edit account infoģ. If you don’t know the password for this email account, then try to reset the password.Ģ. Go to and login with the email address which is not working for SimplerQMS. This will “free” your Microsoft work account and fix the login issue.ġ. This done by creating a new personal email address and associating this with your personal Microsoft account. To fix this, we need disassociate your work email address from the personal Microsoft account. Let’s say the login address is “ The reason why you receive the error message is that your work email address is associated with a personal Microsoft account. In this example you try to login to SimplerQMS with your email address, but receive an error message. To confirm that this is the issue follow the steps in Login Error Due to Microsoft Work Account is Used for Microsoft Personal Account If you are interested in learning more about the cause of this issue, then please see article How To Change The Login For Your Microsoft Personal Account Microsoft account being used for a Microsoft work account.

And you know the issue is caused by a personal This article addresses the issue where you get an error message when you try to login to SimplerQMS.

Change email on microsoft account